Solidus eCare’s administration applications and interfaces provide contact center managers with the resources to dynamically and proactively manage all aspects of contact center activity and integrate with external business applications. Solidus’ applications and interfaces include:
- Information Manager –a true multimedia, real-time information application where supervisors and users can view contact center activity for voice calls, web chat, e-mail, and SMS, as well as performance and traffic alarms as they occur. It includes multiple options for display of the data including wall displays, web interface displays and desktop gadgets.
- Report Manager – allows management to generate custom and predefined reports regarding contact center activities including call activities and customer requested services. The generated reports can be analyzed to help you keep a pulse on your customers’ issues, with a view to improving future business.
- Configuration Manager – a graphical user interface provides an integrated environment to manage all configuration information within your contact center, regardless of the number of sites.
- Internet Suite Creator – an intuitive management tool that enables users to create and manage knowledge bases, providing a mechanism for delivering quick, consistent responses to customers.
