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CVCC® LiteAgent™ - Agent mobilitet når du trenger det mest

Centergy Virtual Contact Center® LiteAgent™ permits tillater en agent å ringe med en smarttelefon og kunne bruke egenskapene til en PC klient. I tilfelle av en systemgjenoppretting så kan en agent fortsatt ringe uten en PC, bare bruke en tilgjengelig telefon.
CVCC LiteAgent is available to all agents and requires no special provisioning. Agents have access to call arrival information and can make outbound calls, transfer calls, and handle voicemail from within the application.

An agent working from a telephone alone, may sign into the service using a PC or ask an administrator to sign in on his or her behalf for a defined interval from 1 to 24 hours. CVCC delivers calls to the agent for that interval and stops when it expires. Should an agent miss a call, CVCC will place the call with another agent.

Because LiteAgent is an integral part of the overall service, all agent activity while using LiteAgent appears in the normal real-time and historical reporting. CVCC regards LiteAgents as normal, full agents, and therefore they participate equally with full client agents.

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