Sentralbord - Forretningsbehov - Løsninger

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Det er førsteinntrykket som teller!

Sentralbordoperatøren og resepsjonisten er de sentrale kommunikasjonspunktene i bedriften og viktige ansikter for kunder og forretningspartnere.

Påse at du har de best mulige applikasjonene og verktøyene for å håndtere interne og eksterne samtaler og besøkende, for å øke produktiviteten på sentralbordet og være åpen for forretningsaktiviteter døgnet rundt.

Empower your visitor and caller handling

Aastra will give you outstanding call handling and a faster and more personalized service to your customers and visitors. Your reception and attendants will be able to give better information, faster service and enable better control of incoming customer calls and visits. Aastra Attendant is a well integrated part in the Aastra Collaboration suite and provides a broad range of functionality independently of platform.

Increase your switchboard productivity

To manage a switchboard operator service can be highly demanding. Aastra switchboard management- and quality applications enables switchboard operator centers to measure real-time and historical traffic through the switchboard and evaluate the service level given by the attendants to the customers i.e. the call flow. The applications include; flexible reports, centralized or local management, easy-to use web based report tools and wall board statistics.

Implement customer VIP treatment

With Aastra Visit applications you will implement a sophisticated visit management routine that will make your visitors feel expected and welcome. The application will be highly appreciated by all parties involved; the hosting employees, attendants, receptionists and the visiting customers and partners.